Power Team Electrics

Legal

Privacy Policy

Last updated: June 2025

Power Team Electrics (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. If you have any questions, contact us at [email protected].

1. Who We Are

Data Controller: Power Team Electrics
Email: [email protected]
Phone: 07414 125038
Website: www.powerteamelectrics.co.uk

We are the data controller for the personal information we collect about you through this website or when you contact us directly.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity data: your name.
  • Contact data: your email address and telephone number.
  • Enquiry data: details of the service you are interested in, your message, and any other information you choose to share with us about your property or requirements.
  • Technical data: IP address, browser type and version, pages visited, and other standard website log data collected automatically when you visit our site (see our Cookie Policy).

We do not collect any special category (sensitive) personal data, such as information about your health, race, or religion.

3. How We Collect Your Personal Data

We collect personal data in the following ways:

  • Contact form: when you submit an enquiry through our website.
  • Direct contact: when you call us, email us, or message us via WhatsApp.
  • Automatic collection: technical data collected automatically when you browse our website (see our Cookie Policy).

4. How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to your enquiries

When you contact us, we use your name, contact details, and enquiry information to respond to your request, provide a quote, or arrange a job.
Legal basis: Legitimate interests — it is in both your interest and ours to respond to enquiries you have initiated.

To carry out electrical work

If you proceed with a booking, we use your personal data to perform the contract for electrical services and to fulfil our legal and regulatory obligations (including Part P certification).
Legal basis: Performance of a contract; compliance with a legal obligation.

To improve our website

We use anonymised technical data to understand how visitors use our website and to improve its performance and content.
Legal basis: Legitimate interests.

5. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:

  • Service providers: third-party suppliers who help us operate our website or business (for example, our contact form submission processor). These parties are only permitted to process your data on our instructions and in accordance with UK GDPR.
  • Legal requirements: where we are required to disclose data by law, court order, or regulatory authority.
  • Professional advisors: accountants, lawyers, or insurers where necessary.

6. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes set out in this policy:

  • Enquiries that do not proceed to a job: up to 12 months from the date of your last contact.
  • Completed jobs: up to 6 years from completion, to comply with our legal and regulatory obligations (including warranty records and tax requirements).

After these periods, your data is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: request a copy of the personal data we hold about you.
  • Right to rectification: ask us to correct inaccurate or incomplete data.
  • Right to erasure: ask us to delete your data in certain circumstances.
  • Right to restriction: ask us to restrict processing of your data in certain circumstances.
  • Right to object: object to our processing your data on grounds of legitimate interests.
  • Right to data portability: receive your data in a structured, machine-readable format in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month. We may need to verify your identity before processing your request.

8. Security

We take reasonable technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over those sites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every site you visit.

10. How to Complain

If you are unhappy with how we handle your personal data, please contact us in the first instance at [email protected].

You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO):

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to check back periodically.

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