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Power Team Electrics — Terms & Conditions

By submitting an enquiry or instructing Terramar Electrics, you agree to the following terms and conditions:

Invoicing & Payment

  • Invoices are issued once the job has been completed, unless otherwise agreed in writing.

  • For larger projects, we may request an upfront deposit or staged instalments before work begins.

  • Payment is due within 14 days of the invoice date.

  • If payment is not received within 21 days, we will pursue the debt through recovery procedures. All reasonable costs of recovery (including legal fees, court costs, collection charges and £100 for each hour spent working to recover the debt) will be added to the outstanding balance.

  • We accept payment by card on-site or by invoice transfer.

Commercial Clients & Directors’ Liability

Where services are provided to a company, the director(s) of that company will be held personally liable for payment should debt recovery action be required.

Call-Out & Pricing

  • Standard call-out charge in working hours (09:00-17:00 Mon-Fri excluding bank holidays) £120 + VAT. Out of hours callout is £150+VAT

  • The call-out fee is the minimum charge for any attendance, regardless of time spent.

  • Additional labour during working hours (09:00-17:00 Mon-Fri excluding bank holidays) is billed at £100 + VAT per hour and outside working hours the rate is £120+VAT, charged in 30-minute increments (£50/60 + VAT per 30 minutes) after the first hour.

  • Enquiries are free. If a site visit is required to refine a quotation before the job starts, this will be provided on a no-obligation basis.

  • Where possible, we will provide fixed-price quotations. However, fixed prices are based on normal working conditions. If unforeseen problems arise due to factors outside our engineers’ control — such as faults in existing wiring, poor building condition, or concealed damage — we reserve the right to adjust the price by billing additional hours and materials.

Site Facilities

  • Clients have the right to refuse access to their toilet facilities. However, where access is outright refused, engineers’ time spent locating and using off-site facilities will be charged at £120 + VAT per hour, proportionate to the time taken, and added to the final invoice.

Working Conditions & Behaviour

  • Our engineers will not work in unhygienic conditions. If a job cannot reasonably be carried out due to such conditions, work will be stopped. Any labour, time, and materials supplied up to that point will remain chargeable.

  • We are happy to leave materials with the customer if they wish, but this is optional — we will not leave unnecessary items unless agreed. We are happy to return to complete the work once the environment is suitable.

  • If our engineers are subjected to abuse or threatening behaviour, they will immediately down tools, leave site, and the full agreed price of the job will be billable. If necessary the relevant authorities and law enforcement will be contacted

Health & Safety

  • If we encounter an unsafe situation that prevents us from completing the work, we will stop until the problem has been rectified. Labour and materials supplied up to that point will still be billable.

  • If suspected asbestos is discovered, work will be suspended until appropriate testing has been carried out. Testing costs are the responsibility of the customer. If asbestos is confirmed, work will remain suspended until it has been professionally removed. If no asbestos is found, work will resume as planned.

Fault Finding & Diagnosis

  • Fault-finding and diagnostic work is chargeable according to our standard call-out and hourly rates (plus VAT).

  • Any repair or remedial work identified will be quoted separately and will not be carried out without prior client agreement.

Access & Completion

  • The customer must provide reasonable access to the property and any information necessary to complete the work.

  • If we are unable to complete the job due to lack of access, labour and materials used up to that point will still be chargeable.

Amendments

We may update these terms from time to time. The version published on our website at the time of your instruction will apply to your contract with us.

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